Customer Identity and Access Management at national scale
Telecoms identity is a different problem from workforce IAM: millions of customer interactions, live services that can't go down for a migration, and authentication that has to be both frictionless and genuinely secure.
Why this sector is different
Most of what we do is workforce identity: governing employee, contractor, and privileged access. Telecommunications adds a second, much larger problem on top: Customer Identity and Access Management (CIAM), authenticating and authorising millions of customers across web and mobile channels, at a scale and availability bar workforce IAM never has to meet.
The hardest part is rarely the authentication technology itself: it's migrating a live, national-scale platform to the cloud without a single customer-facing outage, while adding adaptive, risk-based authentication on top of legacy assumptions the original platform was never built for.
The parts of IAM that matter most in telecommunications
Legacy Modernisation & Cloud Migration
Phased migration of live, integrated applications to the public cloud, planned around continuity, not just architecture.
See Legacy Modernisation & Cloud Migration →Strategy & Identity Acceleration
Solution architecture for adaptive, risk-based authentication and Single Sign-On (SSO) across web and mobile channels, designed in-house, not handed off.
See Strategy & Identity Acceleration →Identity at national scale
Architecture and delivery experience built for millions of customer interactions, not a few thousand employee accounts.
See Access Management & Expert Support →Compliance & Audit Readiness
Identity controls mapped to data protection and telecoms-sector regulatory expectations across the customer authentication layer.
See Compliance & Audit Readiness →Delivery experience, not promises
Years of domain experience
Advisory & consulting projects
Multi-country programmes
Go-live implementations